Refund Policy

• You see the price before you start. The generate button shows exactly how many credits the video costs for the length and quality you picked.
• Credits are held, not lost. When you start a render the credits are set aside for that video. If anything goes wrong on our side, they go straight back to your balance.
• Nothing renews. Packs are one-time payments, so there is no renewal to cancel and no recurring charge to dispute.

These happen on their own. You do not need to contact us, and the credits go back to the same balance they came from.

You can see every video, including failed ones marked "credits returned", in My Videos.

Changed your mind? You can ask for a full refund of a credit pack within 7 days of purchase, as long as none of the credits from that pack have been used.

Pack credits stay usable for 30 days. We do not refund credits that expired unused, which is why the validity period is shown on the pricing page before you buy.

AI output is never exactly the same twice, and a video that is not quite what you pictured is not a fault. But a result that is clearly broken is on us. We return the credits for a video when, for example:

• the face from your photo is missing, cut off or badly distorted;
• the video file will not play or download;
• the video shows something you did not upload, such as a third person;
• the audio is missing entirely;
• the choir scene is not the one you picked.

Write to us within 14 days of making the video and include the date it was made. We check the video and return the credits, usually within one business day.

Most likeness problems come from the photo rather than the tool. A sharper, front-facing, evenly lit portrait gives the most accurate face.

To keep prices low for everyone, we do not refund:

• credits spent on a video that was generated correctly but is not to your taste;
• credit packs bought more than 7 days ago, or packs where some credits have been used;
• credits that expired unused after 30 days;
• accounts closed for breaking our Terms of Service, for example by uploading photos of children or creating extra accounts.

If your situation does not fit these rules, write to us anyway. We read every message and decide fairly.

• Email hello@closedonsunday.me from the address on your account, with the subject Billing.
• Include the date of the purchase or of the video, and for a broken video a short description or a screenshot.
• We reply within 2 business days, usually the same day.

Payments are processed by Dodo Payments, our merchant of record, and a card refund is issued through it back to the method you paid with. We never see or store your full card details, as explained in our Privacy Policy. Because that step happens outside the app, a card refund is a separate process from the automatic return of credits.

Please contact us before opening a dispute with your bank. We can almost always solve the problem faster, and a refund from us reaches you sooner than a chargeback. Accounts with an open chargeback may be paused while it is reviewed, and are restored once it is resolved.

This policy does not limit any rights you have under the consumer protection laws of the country you live in. If those laws give you more than this page does, they apply.

Closed on Sunday is run by a small, independent team. If anything on this page is unclear, email hello@closedonsunday.me and a real person will answer.